Last updated: 1/16/2026

1. Overview

Thank you for shopping at Karbon Sites. We offer digital services and products. This policy outlines our terms regarding returns and refunds.

2. Digital Products and Services

Our products are digital and delivered via the internet. This includes subscription plans and generation credits. Due to the nature of digital products, we generally do not offer refunds once a purchase is made and the service has been utilized.

3. No Refunds

All sales are final. We do not issue refunds for digital products once the order is confirmed and the product is sent. We recommend contacting us for assistance if you experience any issues receiving or using our products.

4. Exceptions

We may consider refunds on a case-by-case basis under the following circumstances:

• Non-Delivery of the Product: Due to some mailing issues of your e-mail provider or our server, you might not receive a delivery e-mail from us. In this case, we recommend contacting us for assistance. Claims for non-delivery must be submitted to our support department in writing within 7 days from placing the order.
• Major Defects: Although all the products are thoroughly tested before release, unexpected errors may occur. Such issues must be submitted for our Technical Support Team's approval. We keep the right to rectify the error or defect within 72 hours. If any deficiency is approved and we fail to correct it within 72 hours from the date of the initial complaint letter or any other notification provided by a Customer, the refund will be issued to the customer in full without any compensations or reimbursements.

5. Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us at: [email protected]